• A 1 day shoot. You can pick your gear up the day before your shoot (after 4pm) or the day of the shoot and return any time up to 10am the day after

    Yes some other rental places call this a 3 day rental and charge more. We don’t.

  • Yes: pickup Friday after 4pm or on Saturday between 8am-10am, then return Monday before 10am for a 1 day rental charge.

    Bookings over long weekends will automatically be extended.

  • As a part of our rental and insurance agreements, we need a passport for full cover. The copy of your passport stays with us and is not provided to our insurance company unless absolutely necessary.

  • For NZ passport/permanent residency holders, no bond is required. If you hold an overseas passport, you will need to provide additional information (such as Visa) as well as a security deposit/bond of $800 on a credit

  • No, we only take a copy of your ID's the first time you come in. However, if you move, we will need to update your proof of address.

  • Monday to Friday from 8am to 10am and from 4pm to 6pm, and Saturday mornings 8am to 10am. Closed on public holidays.

    Pickups outside of these hours are available at an additional fee but are subject to staff availability and no guaranteed.

  • We do our best to support students, personal projects and charity shoots where possible. To find out more, please send us a proposal and we’ll see what we can do for you.

    Members of NineTwentyone Studios automatically receive 20% off all rentals. Click here to find out more.

  • If the Hirer wishes to cancel a booking then notice must be given to the Owner in writing. Getting in touch will help both the Hirer and the Owner determine the best way to proceed.

    Bookings Cancelled 7 Days or more in advance of the hire period will receive a 100% refund minus any credit card transaction fees. Alternatively we can hold this balance for 90 days as a credit toward a future booking

    Bookings Cancelled 2-6 Days (48-167 hours) out from the start of the hire period will receive a 75% refund.

    Bookings Cancelled within 48hours of the start of the hire period will receive a 50% refund.

    Bookings Cancelled within 24hours of the start of the hire period will forfeit all payments received and receive no refund. Sorry.

  • Our hire fee listed on our website is the minimum day hire for the item. It is up to you whether you use it for 5mins, 20mins or 12hrs.

  • We do our best to be accommodating.
    There is a 5 minute carpark directly outside our studio and additional car parking on
    Michelle Rd. Parking at our neighbouring units is at your own risk as they are quick to tow.

  • When possible, we will give you a basic rundown on how to setup the equipment safely however we are unable to offer in-depth training. If you do require training or assistance with equipment you wish to hire, get in touch and we will point you in the right direction.

  • All our equipment rentals are insured at no extra cost. There is a $800 excess that will be charged after an insurable event