FAQ
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A 1 day shoot. You can pick your gear up the day before your shoot (after 2:30pm) or the day of the shoot and return any time up to 10:30am the day after
Yes some other rental places call this a 3 day rental and charge more. We don’t.
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Yes: pickup Friday after 2:30pm, then return Monday before 10:30am for a 1 day rental charge.
Bookings over long weekends will automatically be extended.
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As a part of our rental and insurance agreements, we need a passport for full cover. The copy of your passport stays with us and is not provided to our insurance company unless absolutely necessary.
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For NZ passport/permanent residency holders, no bond is required. If you hold an overseas passport, you will need to provide additional information (such as Visa) as well as a security deposit/bond of $800 on a credit
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No, we only take a copy of your ID's the first time you come in. However, if you move, we will need to update your proof of address.
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Morning hours:
Monday – Friday: 8:00am – 10:30amAfternoon hours:
Monday – Thursday: 2:30pm – 5:30pm
Friday: 2:30pm – 6:00pmClosed:
Saturday & SundayPickups outside of these hours are available at an additional fee but are subject to staff availability and not guaranteed.
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We do our best to support students, personal projects and charity shoots where possible. To find out more, please send us a proposal and we’ll see what we can do for you.
Members of NineTwentyone Studios automatically receive 20% off all rentals. Click here to find out more.
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We understand that plans can change. Here's how cancellations and postponements work with us:
Postponements
If you need to change your booking date, just get in touch with us in writing.
We’re happy to move your booking if:- The new date is within 1 month of your original booking.
- You contact us before your hire period begins.
We’ll hold the amount you’ve paid as a credit and apply it to the new booking.
If no new date is confirmed within a month, we’ll treat it as a cancellation (see below).Please note: credit card fees are non-refundable.
Cancellations
If you cancel your booking, the amount we refund depends on how close it is to your hire start date:
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7 days or more in advance:
Full refund minus credit card fees, or we can hold it as a credit for 90 days. -
2–6 days before your booking:
75% refund. -
24–48 hours before your booking:
50% refund. -
Less than 24 hours before your booking:
No refund (your payment is forfeited).
Refunds are processed to your original payment method and may take up to 5 business days.
No-shows
If you don’t show up and haven’t contacted us to cancel or postpone, we can’t offer a refund.
Your security deposit will still be released within a reasonable time. -
Our hire fee listed on our website is the minimum day hire for the item. It is up to you whether you use it for 5mins, 20mins or 12hrs.
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We do our best to be accommodating.
There is a 10 minute carpark directly outside our studio and additional car parking on
Michelle Rd. Parking at our neighbouring units is at your own risk as they are quick to tow. -
When possible, we will give you a basic rundown on how to setup the equipment safely however we are unable to offer in-depth training. If you do require training or assistance with equipment you wish to hire, get in touch and we will point you in the right direction.
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All our equipment rentals come with insurance at no extra cost.
In the event of an insurable incident, a standard excess of $1,200 NZD applies. However, during checkout, you have the option to reduce this excess to just $200 NZD for an additional $40. This optional fee will be added to your hire total if selected.